Calls In Q - HR - LWT
2 0:45
8 - 1:58
Abandon Calls - AAT
131 - 1:46
Distributed Calls - ASA
Ready
0
In Call
0
ACW
0
Not Rdy
0
Log Out
0
1:01
Estimate Hold Time
100%
Service Level
Calls In Q - Payroll - LWT
11 1:33
1 - 3:25
Abandon Calls - AAT
129 - 0:44
Distributed Calls - ASA
Ready
0
In Call
0
ACW
0
Not Rdy
0
Log Out
0
1:17
Estimate Hold Time
74%
Service Level